Need help with your SoilSMS setup? Open a ticket or check out the info below.
← Back to overviewDescribe your issue and our support team will get back to you. All tickets are tracked through our helpdesk portal.
OPEN SUPPORT TICKETOpens our helpdesk portal on mysticfoxxo.odoo.com
Our team operates in East Africa Time (EAT / UTC+3), based in Dar es Salaam, Tanzania.
Tickets submitted during business hours receive a first response within 4 hours. Off-hours tickets are handled the next business day.
Node offline or data loss? Mark your ticket as urgent and we'll prioritise it during business hours.
| DAY | HOURS (EAT) | STATUS |
|---|---|---|
| Monday | 08:00 – 17:00 | Open |
| Tuesday | 08:00 – 17:00 | Open |
| Wednesday | 08:00 – 17:00 | Open |
| Thursday | 08:00 – 17:00 | Open |
| Friday | 08:00 – 17:00 | Open |
| Saturday | 09:00 – 13:00 | Limited |
| Sunday | — | Closed |
Check that the SIM card has credit and the SIM800L module's power LED is blinking. Make sure the antenna is connected. If the LED blinks rapidly, the module can't register with the network — try moving the node to a spot with better signal.
Verify your sensor calibration, especially pH and moisture. The AI relies on the data it receives — if readings are off, the advice will be too. You can recalibrate by following the setup guide included with your node.
Submit a quote request on our contact & pricing page, or open a support ticket and mention your existing node IDs. We'll configure the new nodes to work with your existing setup.